Tours & Motorbike Tours

Terms & Conditions

These terms and conditions are intended to be both frank and friendly and to make sure all our clients enjoy the service provided by Normandy Town & Country.

Bookings

As places on our tours are limited, bookings are made on a first-come - first-served basis. Please complete the online booking form. We will advise of availability, price and deposit where applicable. Once you have agreed to the tour suggestion and price we will send out a confirmation by email or posted letter. Your tour with us will then be secure.

Payments - Tours

We accept all payments on the tour day in Euros cash. In an emergency we also accept cash in US Dollars and GB Pounds, at the day’s exchange rate plus an 8% surcharge. WE DO NOT ACCEPT CREDIT CARDS OR TRAVELLERS CHEQUES IN US DOLLARS. Tips/Gratuities – though by no means obligatory, are happily taken by the staff! This is a seasonal occupation and in the winter there is little work.

Payment - One day tours

One day tours are paid directly to your driver upon meeting him. We take all payments on the tour day in Euros cash or Euros Travellers Cheques.

We also accept cash in US Dollars and GB Pounds, at the day’s exchange rate plus an 8% surcharge.

WE DO NOT ACCEPT CREDIT CARDS OR TRAVELLERS CHEQUES IN US DOLLARS.

Payment - Two day tours

A deposit of 100 euros per person in Euros travellers cheques is payable upon booking and should be sent with your booking form to our address in France.

We shall send out a booking confirmation & invoice. The balance must be paid on arrival at our Chambre d’hote if staying with us or directly to your driver if not. The balance should be paid in Euros cash or Euros Travellers Cheques.

We also accept cash in US Dollars and GB Pounds, at the day’s exchange rate plus an 8% surcharge.

WE DO NOT ACCEPT CREDIT CARDS OR TRAVELLERS CHEQUES IN US DOLLARS.

Payments - Motorbike Tours

For our UK based clients payment can be made by sterling cheque, paid into our UK bank account (details to be given). However, in certain circumstances we will accept euros cash or euros travellers cheques upon arrival If the booking is made within five weeks of arrival then the whole amount will be required at the time of booking.

Confirmation

Upon receipt of the deposit (where applicable) or your agreement to the booking we shall send you a booking confirmation and invoice, and if any, details of the balance due, which must be paid directly to your driver on meeting him on or on arrival at our Chambre d’hote.

Upon receipt of an e-mail or other correspondence from the person organising the trip (including any 3rd party i.e. a Travel Agent), stating that this confirmation document was received, we consider that you and all the members of the party have read, understood and agreed to these terms and conditions.

Cancellation Charges

You and all members in your group should always ensure that you have suitable travel insurance to provide cover, in the event you have to cancel your booking. For those taking part in a motorbike tour, If the weather is unsuitable and we deem it unsafe to ride we will cancel the ride out or tour / ride out and a refund of £25 per person for will be given for each day. However, in the case where we only have 8 riders or less on a ride out or guided tour/ride out we may be able to offer a specific tour eg. Chateaux, museum tours by tour bus with guide and no refund will be given. If we have to cancel your booking we will try to give you as much notice as possible and where possible offer an alternative date or refund your deposit. We will not compensate in the event of cancellation due to circumstances beyond our control eg. war, threat of war, terrorist activity, natural disasters, extreme adverse weather conditions etc or in the event we have to cancel due to you not paying the balance of the fee. If after leaving us your journey home is delayed or cancelled it is your responsibility to find suitable accommodation and travel arrangement at your cost.

Timings - Tours

For a Private Tour, using a driver / Guide and our vehicle, we will wait at the agreed meeting place for 30 minutes after the stated departure time. If after that period you have not shown up or informed us by telephone that you are running late we reserve the right to cancel the tour. The duration of a Private tour is usually around 8/9 hours (or less if you prefer). There is no mileage limit on our tours, but we do expect to be able to return to wherever the tour commenced by 6pm for a tour starting at 7.45am. We can offer longer tours if agreed in advance at an additional cost, and also end the tour in a different place to where you were originally met.

Timings – Motorbike Tours

For our motorbike tour, using a guide and your own vehicle, we will wait at the agreed meeting place for 30 minutes after the stated departure time. If after that period you have not shown up or informed us by telephone that you are running late, the guide and the rest of the group will commence the tour. You (and your party) will then have to make your own way to the accommodation, for check in after 4.30pm. There will be no refund or an extra day added at the end of the tour to compensate for your delay.

Pick Ups

Your pick up point is as agreed in all previous correspondence. Our quoted price is for a tour starting and ending at the same place unless otherwise stated and agreed.

Museums

On a Private Tour any museum fees are payable by yourselves. Fees are not included in our prices. Whether or not you visit any of the museums along the route you have selected is entirely up to you. Our guides are not allowed to give guided tours inside museums.

Beyond our Control

Normandy Town & Country accepts no liability for any of the following: unscheduled Museum closures (inc. closed sections), bad weather at sites, roadworks, traffic delays, and sites that are closed to the public for whatever reason beyond our control. We also reserve the right to cancel your tour at anytime for reasons of: staff illness/vehicle breakdowns/weather etc. In such an event you will be offered an alternative tour or date if at all possible.

Accidents - Tours

All our clients are fully insured whilst travelling in our minibus in the event of a traffic accident. You are required to wear a seat belt at all times while in the minibus, and at no time is the drinking of alcohol permitted whilst on board.

Accidents – Motorbike Tours

Once you have booked your tour with us, please obtain suitable travel insurance. Also an EHIC (European Health Insurance Card) is required for yourself and anyone travelling with you, in the event that you need medical treatment in Europe. Otherwise you could be liable for your hefty medical expenses

Personal Property

For the duration of your tour, it is important to understand that our company insurance does not cover the theft of your items or belongings from our passenger vehicle or your motorbike This is in part due to the fact that several of the places we visit have specific warnings, advising against leaving valuables in vehicles, and there are unfortunately numerous break-ins to tourist vehicles during the summer. Although our minibuses have central locking, we nevertheless advise you to leave your luggage in your hotel, and to travel light with us.

Your Responsibilities

You must have a valid passport to travel. If driving in France you must bring the originals of your driver's licence, insurance certificate and registration document and carry them with you at all times. It is a legal requirement in France to carry these papers with your car or bike.

Obtain and carry at all times an European Health Insurance Card (EHIC) or an equivalent Worldwide cover Insurance card. This will be required in the event that you need medical treatment. Failure to do so will leave you liable for hefty medical expenses. You or anyone travelling in your party should arrange suitable travel insurance to cover cancellation of the holiday and repatriation in the event of illness or accident.

You and everyone travelling in your group must be fully co-operative with your tour guide and in case of emergency does as he or she asks you to do.

Our Responsibilities

We shall honour the tour itinerary to the best of our ability. However, we cannot be held responsible for anything that is beyond our control e.g. the closure of attractions / museums or the lack or unavailability of amenities. In the case an itinerary change every effort will be made to find a suitable alternative to fulfil your tour. In the event of an accident the appropriate course of action will be taken.